Legal notice

This website is operated under the trading name Pawvellia.

Brand name: Pawvellia
Website: https://pawvellia.shop
Contact email: support@pawvellia.shop
Business address: 616 Old Northern Road, Dural NSW 2158, Australia

Pawvellia sells standard pet products, including feeding, grooming and travel accessories, as well as personalised pet keepsakes and custom leather accessories.

Pawvellia is operated by an Australian business. Standard products are fulfilled by our supply partners, and personalised products are made by our production partners.

Standard products do not require a personalised design or production stage. Personalised products are made using customer-supplied photographs and customisation details, with design approval before production where applicable.

Shipping destinations and estimates are set out in our Shipping Policy. Different processing, cancellation and change-of-mind return rules apply to standard and personalised products, as described in our Terms of Service and Return & Refund Policy. Both categories remain covered by applicable statutory consumer protections.

Original website text, graphics, logos, designs and other materials we own are protected by applicable intellectual property law. Unauthorised reproduction or commercial use is prohibited. Customers retain ownership of their submitted photographs and original materials.

We aim to describe products accurately, including their dimensions, materials, features and compatibility. Personalised leather items may have minor natural and handcrafted variations. These characteristics do not exclude rights for faulty goods or material differences from the agreed description or design.

Nothing in this notice excludes or limits guarantees or remedies under the Australian Consumer Law or other applicable mandatory consumer law.

We may link to third-party websites that we do not control. Review their terms and privacy practices before using their services. This does not exclude any responsibility we cannot lawfully exclude.

This website is operated in connection with an Australian business. These notices are subject to applicable Australian law and any mandatory consumer protections that apply to your purchase.

For legal enquiries, contact support@pawvellia.shop. The business address above is not automatically the return address for every product. Contact us for appropriate return instructions.