Privacy policy

Pawvellia operates this store and website, including all related information, content, features, tools, products and services, to provide our customers with a personalised shopping experience (the "Services").
Our website,
https://pawvellia.shop
, is powered by Shopify.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, submit photographs for customisation or otherwise communicate with us.
Please read this Privacy Policy carefully.

Depending on how you interact with our website, we may collect the following information:
Contact information:
Name, email address, telephone number, billing address and shipping address.
Order information:
Products purchased, transaction history, order preferences and customisation instructions.
Payment information:
Payment method, transaction details and payment confirmation information processed through our payment service providers.
Account information:
Account details, preferences and settings where applicable.
Device and usage information:
IP address, browser information, device identifiers and website interaction data.
Customer communications:
Information provided when contacting customer support.
Customisation information:
Pet photographs, pet names, personalised text, design preferences and other information submitted for custom-made products.
We collect information directly from you, automatically through our website, and from service providers involved in operating our business.

Pawvellia sells standard pet products as well as personalised pet keepsakes and custom leather accessories. Standard-product purchases do not require pet photographs or customisation information unless you separately choose a personalised service.
When you place a personalised order, we may collect photographs of your pet and additional information required to create your product.
We use this information to:
Design and produce your personalised item.
Communicate with you about your customisation requirements.
Confirm relevant order details.
Perform quality checks.
Complete and fulfil your order.
Resolve customer service enquiries.
Your submitted pet photographs will not be used in public advertising, social media posts or promotional materials without your permission.
To manufacture your personalised product, we may share the photographs and customisation details necessary to fulfil your order with our production partners overseas.
We seek to limit the information shared with production partners to what is reasonably necessary to complete your order.
Pet photographs and related customisation information may be retained for as long as reasonably necessary for production, order fulfilment, customer support, dispute resolution and applicable legal obligations.
You may contact us at
support@pawvellia.shop
to request information about, or deletion of, your submitted photographs, subject to applicable legal requirements.

We may use personal information for the following purposes:
Order Processing and Fulfilment
To process payments, manage standard and personalised orders, arrange supplier fulfilment or manufacture personalised products as applicable, arrange shipping and provide order updates.
Customer Support
To respond to enquiries, resolve problems and assist with returns, refunds or replacements.
Personalisation
To create custom products based on the photographs, names and design instructions you provide.
Website Improvement
To understand how visitors use our website and improve its functionality, products and shopping experience.
Marketing and Advertising
To send promotional communications where permitted by applicable law and your communication preferences.
Security and Fraud Prevention
To protect our website, customers and business against fraud, unauthorised access and other harmful activities.
Legal Compliance
To comply with applicable legal obligations and respond to lawful requests.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business.
These may include:
Shopify
Our e-commerce platform provider, which supports our online store, checkout and related services.
Payment Service Providers
Companies that securely process customer payments and related transactions.
Suppliers, Fulfilment and Manufacturing Partners
For standard-product orders, suppliers and fulfilment partners overseas may receive the order details, recipient name, delivery address and contact information reasonably necessary to fulfil the order. Standard-product fulfilment does not require pet photographs.
For personalised orders, production partners overseas may receive the relevant pet photographs and customisation instructions necessary to manufacture the product. We seek to limit each partner’s access to information reasonably necessary for its role.
Shipping and Logistics Providers
Delivery companies that receive the contact and delivery information necessary to transport orders to the customer’s delivery destination.
Technology and Service Providers
Providers supporting website hosting, analytics, customer support, cloud storage and other business functions.
Marketing Partners
Where applicable, providers assisting with advertising and promotional activities, subject to relevant privacy requirements and customer choices.
We may also disclose information where required by law, with your consent, or in connection with a legitimate business transaction.

Pawvellia is operated by an Australian business and uses suppliers, fulfilment providers and production partners to complete orders. Delivery destinations are described in our Shipping Policy.
To fulfil your order, certain information may be transferred to service providers or manufacturing partners located outside Australia.
This may include:
For standard orders, relevant order and recipient details shared with suppliers and fulfilment partners overseas.
For personalised orders, pet photographs and customisation instructions shared with production partners overseas.
Recipient names, addresses and telephone numbers shared with international logistics providers.
Information processed by Shopify and other technology providers operating internationally.
We take reasonable steps appropriate to our operations and applicable law to protect personal information shared with overseas service providers.
Where required, we will take steps to ensure overseas disclosures comply with applicable Australian privacy requirements.

Our website uses cookies and similar technologies to support essential website functions, understand visitor activity and improve the shopping experience.
Cookies may be used to:
Maintain shopping carts and customer sessions.
Support secure checkout.
Remember website preferences.
Analyse website performance.
Support advertising and marketing features where enabled.
You may manage cookies through your browser settings and any privacy controls made available on our website.
Some website features may not function correctly if certain cookies are disabled.
For more information about Shopify's processing of personal information, please refer to the
Shopify Consumer Privacy Policy
.

We take reasonable measures to protect personal information against unauthorised access, misuse, loss and disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We encourage customers not to send sensitive payment details or passwords through ordinary email.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may depend on the nature of the information, including whether it is required for:
Order fulfilment and customer support.
Custom product production.
Accounting and taxation.
Legal compliance.
Fraud prevention.
Dispute resolution.
Customers may contact us to request deletion of personal information where permitted by law.

Depending on applicable law, you may have rights concerning the personal information we hold about you.
These may include requesting access to your information, asking us to correct inaccurate information, or requesting deletion where applicable.
You may also unsubscribe from promotional emails using the unsubscribe link included in those communications.
To make a privacy-related request, contact:
support@pawvellia.shop
We may need to verify your identity before processing certain requests.

Our website is not intended for use by children.
We do not knowingly collect personal information from children where doing so would be inconsistent with applicable law.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of websites that we do not control.
We encourage customers to review the privacy policies of third-party websites before providing personal information.

Our online store is hosted by Shopify.
Shopify may collect and process personal information to provide, maintain, secure and improve its services.
Certain Shopify features may involve processing information across different merchants and services.
For further information about Shopify's privacy practices and available privacy controls, please visit:
https://www.shopify.com/legal/privacy/app-users
https://privacy.shopify.com/en

If you have concerns about how we handle your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe, consistent with applicable law.
Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website:
https://www.oaic.gov.au/

We may update this Privacy Policy to reflect changes to our business practices, technology, legal requirements or services.
When changes are made, we will update the date at the top of this page and provide additional notice where required by applicable law.

For privacy enquiries, requests or complaints, please contact:
Pawvellia
Website:
https://pawvellia.shop
Email:
support@pawvellia.shop
Business Address: 616 Old Northern Road, Dural NSW 2158, Australia