Terms of service

Pawvellia operates https://pawvellia.shop and sells standard pet products and personalised pet keepsakes. “We”, “us” and “our” refer to Pawvellia. Our store is powered by Shopify.

By using our website or purchasing from us, you agree to these Terms and our applicable store policies. Nothing in these Terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable mandatory consumer law.

You must be legally capable of entering into a binding agreement or have the necessary permission from a parent or guardian. Do not use the website for unlawful or fraudulent purposes or interfere with its security or operation.

Standard products include non-customised pet feeding, grooming and travel accessories. Selecting an ordinary colour, size or capacity does not by itself make a product personalised. Standard products do not require a custom design preview or personalised production period.

Personalised products include pet portraits, leather wallets, cardholders, charms and other items made using photographs, names, engraving or customisation details you provide. Product-specific options, dimensions, materials and compatibility information are shown on each product page.

Check the stated size, power supply, plug type, connectivity and other compatibility requirements before ordering where relevant. This does not reduce our responsibility to provide accurate descriptions or products that meet applicable consumer guarantees.

For personalised orders, you confirm that you have the right to submit the photographs and other materials you provide. You grant us and our authorised production partners limited permission to use them to design, manufacture, fulfil and support your order. You retain ownership of your original materials.

We will not use customer-submitted pet photographs in public advertising or promotional material without permission. See our Privacy Policy for handling and sharing arrangements. Ordinary standard-product orders do not require pet photographs or design approval.

Where a preview is part of your personalised order, we will provide it for review before production. Your order includes one reasonable revision before production begins. Review the spelling, composition and key features before approving it. Further changes may not be possible after production begins.

Handcrafted portraits are artistic interpretations rather than exact photographic reproductions. Minor variations in natural leather, colour, texture and sculpted details may occur. These descriptions do not exclude rights for faulty products or material differences from the agreed description or design.

Unless stated otherwise, prices are in Australian dollars (AUD). Taxes, delivery charges and other amounts we collect will be shown or disclosed before payment. Payment must be made through an available checkout method and may be processed by third-party providers.

Prices and offers may change for future purchases. Changes do not affect accepted orders except as permitted by law. If an error materially affects your order, we will contact you and provide an appropriate resolution.

An order confirmation acknowledges receipt of an order and does not necessarily confirm acceptance for fulfilment or production. We may contact you to clarify order details, availability or payment issues. If we cannot fulfil an order, we will notify you and provide an appropriate refund or other required remedy. We will not substitute a materially different product without your agreement.

Standard products are prepared for dispatch without a personalised production stage. Any product-specific processing estimate will be disclosed before purchase.

For personalised products, production begins after design approval and receipt of the required information. Please allow 15–20 business days for production after approval. Time to collect photographs, prepare or revise the preview and receive approval is additional.

If a material delay occurs, we will endeavour to notify affected customers and explain the available arrangements. Business days exclude weekends and applicable public holidays.

Standard products are available with free standard shipping to eligible worldwide destinations, subject to address eligibility at checkout. Personalised products also have free standard shipping to eligible worldwide destinations, subject to address eligibility at checkout.

Standard-product shipping is currently estimated at 5–8 business days after dispatch, with processing time additional. Personalised-product shipping is estimated at 5–8 business days after dispatch; combined production and shipping is estimated at 20–28 business days after design approval, excluding the design stage.

These are estimates, not guaranteed delivery dates. Any different product-specific or destination-specific estimate will be disclosed before purchase. Customs, holidays and carrier operations may affect delivery. See our Shipping Policy for tracking, mixed orders, taxes and delivery issues. Nothing in these estimates removes your statutory rights.

For standard products, contact us promptly before dispatch. We will try to accommodate the request. If already dispatched, the standard-product return process may apply.

For personalised products, contact us before production begins. Change-of-mind cancellations or design changes may not be possible once production has begun. Any applicable statutory rights remain unaffected.

Standard products qualify for a change-of-mind return or exchange request within 14 days of receipt, subject to our Return & Refund Policy. Personalised products are not eligible for change-of-mind returns once production has begun.

Both categories remain covered by applicable consumer guarantees. A major failure entitles you to choose a refund or replacement and may entitle you to compensation for other reasonably foreseeable loss or damage. Other failures must be remedied as required by law. The 14-day voluntary return period does not limit the time for exercising statutory rights. See our Return & Refund Policy for the process and postage arrangements.

Original website text, graphics, branding, designs and other materials we own are protected by applicable intellectual property law. Do not reproduce or commercially exploit protected materials without permission. You retain ownership of materials you submit for personalisation.

Our store uses Shopify and may use payment processors, fulfilment providers, carriers and other service providers. Their services may have separate terms. We do not control third-party websites, but this does not exclude our responsibilities to you for the products we sell or other obligations that cannot lawfully be excluded.

We aim to keep descriptions, prices and other website information accurate. If an error materially affects an order, we will contact you and provide a resolution consistent with applicable law. We will not rely on an accuracy disclaimer to remove your consumer rights.

To the extent permitted by law, we are not responsible for loss caused by improper use or events outside our reasonable control. This does not exclude liability that cannot lawfully be excluded, including liability under applicable consumer law. Product-use instructions do not remove our duty to supply goods that meet applicable consumer guarantees.

Our Privacy Policy explains how we handle order information for standard products and photographs or customisation information for personalised products, including information shared with overseas fulfilment and production partners.

We may update these Terms to reflect changes in our operations or applicable requirements. Updates apply prospectively and do not retrospectively remove rights or agreed benefits attached to an existing order.

These Terms are governed by the applicable laws of New South Wales, Australia, subject to mandatory consumer protections that apply to your purchase. This clause does not exclude rights that cannot lawfully be excluded.

Pawvellia
Website: https://pawvellia.shop
Email: support@pawvellia.shop
Business address: 616 Old Northern Road, Dural NSW 2158, Australia